IT Support is available during standard business hours. Limited after-hours or emergency support may be available for critical issues.

Log in to the IT helpdesk system, fill out the request form, and provide as much detail as possible about the issue. You’ll receive a confirmation once the ticket is submitted.

Please include: Your name and email Device type (laptop, desktop, phone, etc.) Deion of the problem Error messages or screenshots (if applicable)

Response and resolution times depend on issue priority: High priority (system down, security issues): addressed immediately Medium priority (software not working): same or next business day Low priority (general questions, requests): within a few business days

High priority (system down, security issues): addressed immediately Medium priority (software not working): same or next business day Low priority (general questions, requests): within a few business days

Hardware and software issues Network and internet access Email and account access Password resets Security and antivirus concerns New equipment setup and configuration

Use the self-service password reset tool if available. If you’re unable to reset it, contact IT Support for assistance.

Support is typically limited to company-owned or approved devices. Personal devices may receive limited or no support.

Report it to IT Support immediately. Quick reporting helps protect company data and prevent unauthorized access.

Submit a request through the helpdesk portal. Approval from your manager may be required before processing.

es, with your permission. Remote access is used to troubleshoot and resolve issues more efficiently.

Keep your device updated Don’t share passwords Be cautious of suspicious emails or links Restart your device regularly